We are thrilled to announce some significant changes at Suspect Studios, changes that are all about improving your shopping experience with us. Our commitment to growth and excellence has led us to take some bold steps, ensuring we serve you better, faster, and more efficiently.
Partnering with a Fulfillment Center
In our quest to enhance our service quality, Suspect Studios is now collaborating with a state-of-the-art fulfillment center. This move marks a significant shift towards fully automated shipments, streamlining our process like never before.
Next-Day Delivery in the Benelux
Time is precious, and we understand that. That's why we're excited to offer next-day delivery in the Benelux for orders placed before 23:00. This lightning-fast service ensures that your favorite products from Suspect Studios reach you with unprecedented speed and reliability.
Dramatically Reduced Shipping Costs
We've heard your feedback loud and clear: shipping costs have been a significant concern. It's been a pain point for many of you, and rightly so. Some of you were paying as much as €35 for shipping within the EU. We're changing all that. With our new fulfillment partnership, we're now able to offer incredibly affordable shipping prices worldwide. This means getting your favorite items from Suspect Studios will be easier and more cost-effective, no matter where you are on the globe.
Revamping Our Customer Support
We're not stopping at logistics improvements. We know that customer support has been a weak link in our brand's chain. It's been a struggle, and we're not shy to admit it. We've listened to your experiences and frustrations. To address this, before even considering a new product drop, we invested in a complete overhaul of our customer support. We now have a small but dedicated team, fully equipped and trained to provide the support you deserve. This team is here to answer your questions, solve your issues, and ensure your experience with Suspect Studios is nothing short of excellent.
Why This Change?
This transition to a fulfillment center and the revamp of our customer service isn't just about logistics; it's about enhancing your overall experience with Suspect Studios. Automated shipments mean fewer errors, faster processing, and a smoother journey from our warehouse to your doorstep. Improved customer support means your voice is heard, and your concerns are addressed promptly and effectively.
A Commitment to Growth
Embracing these changes required significant investment. But we believe in investing in our future – a future that revolves around providing you with the best possible service. This step is a testament to our commitment to growth, to learning, and to continuously finding ways to serve you better.
We're incredibly excited about this new chapter at Suspect Studios and we hope you are too. These changes are for you, our loyal customers, who have been with us through thick and thin. We can't wait for you to experience the benefits of these improvements.
Thank you for your ongoing support and trust in us. Here's to growing together!
The Suspect Studios Team