Dear Valued Customer,
We are reaching out to provide you with an important update on your 'Baggy Trackies' pre-order from Suspect.
Firstly, we are happy to announce that all pending orders will be shipped within the next two weeks. Our team is working around the clock to ensure that your order arrives as quickly as possible.
As we address the logistics of your order, we also want to acknowledge the current state of our customer service. The launch of our 'Baggy Trackies' saw an extraordinary surge in followers and customer inquiries, overwhelming our capacity. Although we had expanded our customer service team for the 20 days following the drop, this period has elapsed, and currently, it’s just myself handling every aspect of Suspect. This situation has undoubtedly impacted our response times, for which we are actively seeking a long-term, scalable solution.
Regarding the delay in shipping, this was due to the unexpected popularity of the color gray, necessitating additional weaving of the fabric to meet our quality standards. We did not anticipate this level of demand, and it has temporarily affected our production schedule.
We are deeply committed to delivering the exceptional quality you expect from Suspect and are looking into ways to make up for the longer wait. Your patience and understanding have been invaluable during this time, and we are truly sorry for any inconvenience caused.
We want to thank you for your support, which has been both humbling and overwhelming. Rest assured, we are confident that the final product will be worth the wait.
We appreciate your commitment to Suspect and are eager to update you once your order is on its way.
@glenanton from Suspect**