If you need to return an order, we’re happy to help. Nikkie Studios currently offers store credit for all items, with the exception of “sale” items that are final sale. You must contact Customer Support and submit a return request within 7 days of receiving your order. If you aren’t pleased with your purchase that you receive, let us know and we will credit you towards a future order!

Item(s) must be in unused condition, and all boxes and/or pouches must be included with your return. If you fail to send your return in 7 days from delivery date, your return request will be voided. We are unable to process any custom jewelry returns - all custom jewelry is final sale, all sale items are non-refundable and non-returnable. No exceptions.


We do not process refunds unless for an order cancellation, you must request an order cancellation within 24 hours of placing an order. To cancel an order please email Custom Support at 


We accept exchanges on most orders within 7 days of receiving your order. All exchanges are subject to you paying a shipping fee. We will not exchange chokers, rings , nor items that do not have the original packaging on them. Item(s) must be in original, unused condition and all boxes and/or pouches must be included with your return.

For any further questions please email:


All orders over $40 require a signature upon delivery. If you miss your order USPS leaves a notice of missed delivery and will hold the item for you to pick up. If the item is not picked up within 7-10 business days USPS will send the package back to us.

We reserve the right to charge a restocking fee for missed deliveries. You will be required to pay a re-shipping fee or a 15% restocking fee will be deducted from your refund. No shipping fees will be refunded , this is paid directly to the shipping courier. 

Nikkie Studios is NOT responsible for missing packages, unclaimed , or delayed packages. A missing package claim must be filed by the customer to the delivery company in order to investigate the whereabouts of the package. File a Missing Package Claim